Reliable Worldwide Shipping From Dispatch to Delivery

At Zenther, every order is carefully prepared and shipped through trusted international logistics partners. Our priority is secure packaging, clear communication, and dependable delivery from the moment your parcel leaves our facility until it reaches your door. This Shipping Policy explains processing timelines, delivery estimates, tracking availability, shipping fees, customs responsibilities, and key delivery guidelines.

1. Order Processing

Orders are processed and dispatched within three to five business days after payment confirmation.
This period allows for order verification, quality checks, and secure packaging.
You will receive a notification once your order has been shipped.

• Processing takes place Monday through Friday, excluding public holidays.
• During high-volume periods, minor delays may occur with email updates provided.
• Orders placed outside business hours are handled on the next working day.

2. Estimated Delivery Timeframes

Delivery times depend on destination, carrier routing, service level, and local operations.
The following estimates are provided as general guidance.

• Domestic delivery where available: Approximately five to seven business days after dispatch.
• International delivery: Approximately fourteen to twenty one business days, depending on destination and customs clearance.

Delivery timelines may be affected by customs processing, weather conditions, or carrier delays.
Tracking information provides the most up-to-date shipment status.

3. Shipping Fees

Shipping costs are calculated at checkout based on destination, package dimensions, weight, and selected shipping method.
All applicable charges are shown before order confirmation.

• Free shipping may be available during limited promotional periods.
• Express or priority delivery options may be offered at an additional cost.
• Shipping fees are non refundable once an order has been dispatched.

4. Shipment Tracking

After dispatch, a tracking number is sent to the email provided at checkout so you can follow your shipment at any time. You may also view updates through our Track Your Order page.

5. Customs and Import Duties

International shipments may be subject to customs duties, taxes, or handling fees determined by local authorities.
These charges are not included in product or shipping prices paid to Zenther.

• All import duties, taxes, and local fees are the responsibility of the recipient.
• Parcels refused due to unpaid fees may be returned and refunded minus shipping costs.
• Customs related delays are outside our control and may extend delivery times.

6. Lost or Damaged Shipments

Once a parcel is handed to the carrier, delivery handling is managed by the courier network.
While carrier operations are beyond our control, Zenther will assist in resolving delivery issues whenever possible.

• If tracking shows delivered but the parcel is missing, check nearby locations or contact the local courier.
• Missing shipments may require a carrier investigation or claim process.
• For damaged items, retain all packaging and contact us promptly with photos.

7. Correct Delivery Information

Please ensure your shipping address is accurate and complete at checkout.
Zenther is not responsible for delays or misdelivery caused by incorrect address details.

• Contact us immediately if an address correction is required before dispatch.
• Address changes cannot be made once an order is in transit.

8. Returned to Sender Packages

Parcels returned due to refusal, failed delivery attempts, or address issues are handled according to the guidelines below.

• Reshipment: Available after payment of additional shipping fees.
• Refund: Issued after deduction of original shipping and handling costs.

9. Shipping Assistance

For questions regarding shipping status, tracking, or delivery options, our support team is available to help. Please reach out through our Contact Us page.