Shop With Confidence Backed by Our Refund Policy

1. Refund Policy Overview

At Zenther, your satisfaction is a top priority. If a delivered item does not meet expectations, you may request a refund under the terms outlined below. Our process is designed to be clear, structured, and easy to follow so you know exactly what to expect at each stage.

1.1 Refund Eligibility

• Products must be returned unused and in original condition, including all accessories.
• Refund requests must be submitted within 30 days of confirmed delivery.
• A valid proof of purchase is required.
• Returned items must include trackable shipping confirmation.

1.2 Non-Refundable Items

• Consumable products once opened or used.
• Digital goods, downloads, or electronic gift cards.
• Custom or personalized items made to order.
• Products clearly marked as Final Sale.
• Damage resulting from misuse or improper handling.

1.3 Refund Processing Time

Once a return is received and inspected, approved refunds are processed within 7–10 business days. Refunds are issued to the original payment method whenever possible, with confirmation sent by email. Processing speed may vary by payment provider.

1.4 Shipping Costs and Fees

• Original shipping charges are non-refundable unless the error is ours.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Restocking fees may apply and will be disclosed prior to approval.

2. Order Cancellations

Orders may be canceled depending on their current status. Requests must be made before processing or shipment begins. Once an order has shipped, cancellation may no longer be possible, though return options may apply after delivery.

2.1 Cancellation Conditions

• Requests must be submitted before processing or dispatch.
• Personalized or custom items cannot be canceled once production starts.
• Orders already shipped are not eligible for cancellation.

2.2 How to Cancel an Order

To request a cancellation, contact us via our Contact Us page with your order number and checkout email. Our team will confirm eligibility and advise on next steps.

2.3 Cancellation Fees

• Shipped orders follow the standard return procedure.
• Return shipping costs may apply after dispatch.

3. Exchanges

If an item arrives damaged, defective, or incorrect, we will work to resolve the issue promptly. Eligible cases may receive a replacement at no extra cost. Please notify us within 7 days of delivery and include clear photos and your order number.

3.1 Exchange Conditions

• Items must be unused and returned in original packaging when required.
• Exchanges are subject to availability or equivalent replacement.
• Prepaid return labels may be provided if the issue is confirmed as our responsibility.

4. Customer Support

For assistance with refunds, cancellations, or exchanges, our support team is ready to help. Please include your order number and a brief explanation when contacting us through our Contact Us page for faster service.